Refund Policy
Transparent and straightforward refund terms for your reassurance
Introduction
At CommunalBridgeWay, we recognize that plans may shift, and we are committed to maintaining clear and honest refund practices. This document provides detailed scenarios under which refunds are permissible for our yacht charter services.
It is important to review this document thoroughly before completing a booking. By confirming a charter with CommunalBridgeWay, you consent to abide by these refund conditions.
Standard Cancellation and Reimbursement Framework
Exceeding 72 Hours Prior to Charter
Qualifies for: Total reimbursement minus service charges
Processing Span: 5-7 working days
Service Charge: €50 for card payments
Prerequisites: Written request via electronic mail or telephone
24-72 Hours Antecedent to Charter
Qualifies for: Half of the charter expense
Processing Span: 7-10 working days
Service Charge: €25 deducted from the refund
Prerequisites: Justifiable cause needed; administrative expenses applicable
Under 24 Hours Preceding the Charter
Qualifies for: No reimbursements issued
Exception: Emergency situations taken into consideration
Alternative: Issuance of a charter voucher is a possibility at managerial prerogative
Prerequisites: Proof necessary for emergency situations
Refunds Related to Weather Conditions
Our Commitment to Safe Weather
Our foremost concern is your safety. If charter operations are considered unsafe due to weather as evaluated by our certified captain, we provide adjustable options:
- Complete Reimbursement: Full refund if rescheduling is unfeasible
- Rebooking: Postpone your charter to an alternate date without extra charges
- Voucher for Charter: A voucher that's valid for a year from the original charter date
Procedure for Weather Evaluation
We conduct a comprehensive meteorological assessment including:
- Assessment of wind force and trajectory
- Evaluation of oceanic conditions and wave elevations
- Forecasts for visibility and precipitation
- Notices from the Coast Guard
- Final appraisal from our professional captain on safety matters
Decision Making Time: Conclusions on weather-related cancellations are made no later than 4 hours preceding the scheduled departure time.
Reimbursements in Medical Urgencies
Eligibility in Emergency Events
We are sympathetic to the occurrence of unforeseen health emergencies. The following are instances that may be eligible for particular consideration:
- Unanticipated illness or accidental injury requiring hospital care
- Passing of a close family member
- Unexpected military summons or recalls
- Summons for jury duty or as a witness in court
- Cataclysmic events impacting one's ability to travel
Documentary Requirements
Pertinent documents must be provided to facilitate emergency refund evaluations:
- Authenticated medical statements or hospital records
- Certificate of death pertaining to familial losses
- Authorized military directives
- Legal summonses or jury duties mandates
- Emergency proclamations or travel advisories
Procedure: The processing of emergency-related refund claims occurs within 3-5 business days upon receipt of eligible validation.
Cancellations Due to Operational Issues
Vessel Malfunctions
In the event that the yacht designated for you encounters any operational defects that are irreparable:
- Substitute Vessel: An attempt to allocate an equivalent replacement
- Entire Refund: If an appropriate substitute is not attainable
- Partial Reimbursement: If the replacement comes with a different pricing
- Compensatory Offer: Extra compensation can be considered for the trouble caused
Unavailability of Crew
In rare instances where we cannot provide certified crew members:
- Arrangements for replacement crew will be sought
- Full refund given if the charter cannot proceed
- Opportunity to reschedule with no extra fees
Methods to Process Refunds
Refund Payment Options
All reimbursements will be transacted through the payment medium originally employed for booking:
- Credit Cards: A wait of 5-7 business days
- Money Transfers: A period of 7-10 business days for processing
- Cash/Cheque: 3-5 business days for transactions
Fees Applicable for Processing
Procedures for Credit Card
A €50 charge for cancellations requested beyond a 72-hour margin
Bank Transfer Procedures
A €25 cost applicable to all remunerations done via bank transfers
Overseas Transactions
Extra charges might be applicable for transactions carried out internationally
Issuance of Charter Vouchers
Circumstances for Voucher Issuance
Vouchers for future charters could be provided in lieu of refunds under specific conditions:
- Last-minute cancellations (within 24 hours of departure)
- Cancellations due to adverse weather
- Voluntary requests to reschedule
- Disruptions not attributed to the client
Conditions Applicable to Vouchers
- Lifespan: Valid for a year post-issuance
- Non-transferability: Exclusive to the original client, not assignable to others
- Net Value: Covers the full expense of the charter (absent of processing costs)
- Utilization: Applicable towards any future charters available
- Expiry: No extensions past the 12-month limit
Reimbursements for Partial Services
Disturbances during Service
If your sea voyage is interrupted or curtailed because of issues that are within our scope of responsibility:
- Proportionate refund relative to the unutilized duration
- Credit equivalent to future charters of the same value
- Additional services or upgrades offered complimentary
Interruptions Caused by the Guest
If an excursion is concluded ahead of time due to behavior of the guest or breaches of security protocol:
- Forfeiture of refund for the remaining time
- The full charge of the booking is still payable
- Potential for extra costs to be incurred
Approaches to Resolve Disputes
In any case where you find the refund verdict to be unsatisfactory, one can:
- Appeal for a reconsideration by the management
- Submit further evidence or documents
- Request assistance from consumer rights organizations
- Engage legal options as per the law
Procedure to Apply for a Refund
Step 1: Reach Out to Us
Initiate your refund application via:
- Email: [email protected]
- Phone: +49 40 9999 9999
- In-office visit at our coastal establishment
Step 2: Submission of Details
Make sure to include the following in your application:
- Confirmation code of booking
- Scheduled date and hour of your charter
- Reason behind cancelling
- Essential documentation, if required
- Your choice of refund method
Step 3: Evaluation and Completion
Once we receive your request, we will recognize it within a day, judge it in accordance with our policy, reach a verdict in 48 hours, and carry out approved refunds in the mentioned period.
Essential Points of Note
- All appeals for refunds have to be documented
- Refunds are actioned in €, independent of the initial currency used for payment
- Purchase of travel insurance is highly advised
- This framework is subject to modifications, with a notice period of 30 days
- Tax laws and regulations are applicable to reimbursements
Connecting with Us
If you wish to inquire further about our refund process or to present an application:
Department of Refunds
CommunalBridgeWay Marine Enterprises Ltd.
Marina Point
Hamburg 20459
Germany
Telephone: +49 40 9999 9999
Electronic mail: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM